“Our experience with Canby and Co. was exceptional! We first met Travis at an open house that he was hosting. The reason we went to this open house without a real estate agent was because we had two bad experiences with other agents that supposedly wanted to represent us. The first agent we found on Redfin. She did not have time for us, let alone to meet us in person. Our second agent continued to lie and told us, the home we were interested in had an offer. One week later we saw an open house on the same home. So, we decided to ditch our real estate agent and go to the open house. This was our first encounter with Travis, the tallest guy in the room, hosting the open house. His bubbly and friendly personality was very inviting. We decided to give him a call and have him represent us. This was the start of an awesome journey in finding our first home! Travis invited us to go over a plan of attack in finding our first home. His office was professional and very modern looking. He sat us down and had a list of questions for us. So, he can get an idea of what we were looking for in a home. He also walked us through the process on home buying. We left his office feeling comfortable and positive that we we’re going to find our home in this crazy market. Not even a day later and Travis was texting us about homes in areas we were interested in living. We didn’t experience this level of aggressive compassion before and not when looking for a home. This is important because in today’s market homes are selling within days after they are listed. Travis was really responsive. It was crazy because I could text him at anytime of the day and he would text me back faster than some of my friends. He would get responses on listings very fast, sometimes even immediately after we had spoken. The hunt for our first home was on. We thought this process was going to be easy. It wasn’t easy but with Travis as our agent he would tell us to keep level headed and forward and “be engaged in the process – not attached to the outcome”. That always stuck with me. There were times when listing agents were not so helpful. There was this one time we were interested in a house and Travis kept trying his hardest to reach out to the listing agent named Marvin. Through numerous calls, emails, voice-mails and text messages Marvin finally responded after 4 days. He claims he was busy and the home was already off the market. I can’t believe they’re real estate agents like Marvin out there. We thought this was the only real estate agent with an issue. Thank God we had Travis as our agent and we found another house that we wanted to put an offer on. He reached out to Louis, another listing agent who told Travis, he didn’t want to show the home until the open house the following week. Possibly to get a bidding war started. We showed up to the open house and we nicknamed this house “The Purple House”. This house was Laker purple from the outside and the inside. They had closed curtains, completely blocking out the light, it made it feel like a dungeon. Thank God Travis was there. He was the only real estate agent that spoke up about how dark it was and demanding the curtains be open. Finally we got to see the true colors of the home and I do not mean purple. We decided to make an offer on this house anyway because of the location. Louis the listing agent did not respond on our offer, he told us he was waiting for other offers to come in. What a jerk! Travis kept bugging him to make a decision so we can move forward. Finally they took a cash offer and we were left in the dust. Travis motivated us and explained it was not meant to be and we would find something better. I can’t believe the dedication in Travis. After three months and numerous declined offers. Travis held a meeting with us and he told us he would dedicate a whole week to us. Also, he promised he would find us a house that week. We were doubtful but felt reassured by him. We went to his office and printed out numerous listings that we went to go see that week. We must have seen over five homes a day. Our plan of attack was to put multiple offers on multiple listings. There was an house in particular that my girlfriend thought we would not get since it was at the top our budget. Travis wasn’t so doubtful and took us to go see it anyway. Unfortunately it was raining that day. Poor Travis was underneath the rain getting soaked trying to open this weird supra lock code. While this was happening another seller’s agent showed up asking why we were there. Travis told the agent we had an appointment during this time. He was of no help and did not know how to open the lock box. Eventually Travis propped it open and we walked into an amazing 1920’s Tudor home. This house was gorgeous and we instantly fell in love with it. We shortly made an offer, which was accepted the next day. Just like Travis said, he found us our home that week. He was with us during the whole escrow and closing process. He was always calling us and making sure everything was okay. It was so crazy we moved in days before Christmas. When we finally got our keys and opened the door, Travis left us a beautiful welcoming card and a beautiful bottle of champagne. This guy will go beyond your expectations. We are so happy to have found an awesome real estate agent and a new friend.”
– Stephen K.